FAQ

How do I contact you with a customer service question?

Please email us with any concerns at contact@southerncharmbaby.com. We will respond as quickly as possible, typically within 1-2 business days. Live Chat is also available at select times, and we invite you to take advantage of this for faster service. Our customer service department is available via email Monday through Friday, 9am-5pm EST, excluding holidays.

Do you have a physical store? Where are you located?

We do not have a physical store. You can purchase our items directly from our website or through our social media posts on Facebook and Instagram. Our headquarters is located in Greenville, SC.

 

Can I change or cancel my order?

We process orders very quickly, so the window for changes or cancellations is limited. If you need to make a change, please email us promptly. We will do our best to accommodate your request.

Please note: If you cancel an item purchased with a coupon code or special promotion, you may not be eligible to receive that discount again.

What are your shipping costs?

Standard shipping is $7. We also offer FREE standard shipping to USA for orders over $75.

 

When will my items ship?

All in-stock items will ship within 24-72 business hours of order placement, usually faster! Please note we are a small business and during times of high volume, processing time may be longer. Items ship from either our California warehouse or our South Carolina warehouse.